Frequently Asked Questions

Standard delivery across India takes 5–8 business days. Express shipping (2–3 days) is available at checkout for select pincodes. You will receive a tracking link via email and SMS once your order is dispatched.

Currently, we ship only within India. We are actively working on expanding to South East Asia, UAE, and other regions. Join our waitlist to be notified when international shipping launches!

We partner with Bluedart, Delhivery, XpressBees, and India Post depending on your pincode. The carrier is selected automatically for the fastest delivery to your address.

Absolutely! Once shipped, you will receive a tracking link via email and SMS. You can also track your order from your Profile → My Orders section.

No, we do not support Cash on Delivery (COD) orders. All purchases must be prepaid securely at checkout via UPI, netbanking, credit/debit cards, or digital wallets.

To ensure quality curation, our standard checkout limit is 10 scoops. If you require a larger bulk order, please reach out to us directly through our contact page, and our team will be happy to assist you professionally.

Our delivery partners will attempt delivery 2–3 times. If all attempts fail, the package is returned to our facility as an RTO. In accordance with our strict no-refund policy, we do not issue refunds for failed delivery attempts. To request a re-shipment, please contact support and pay the secondary shipping fees.

Each box is curated with 3–7 items depending on the tier you choose. Items include kawaii plushies, anime merchandise, aesthetic stationery, DIY craft kits, snacks, and exclusive collectibles. Every box has a guaranteed MRP value higher than what you pay!

That's the fun part — you can't! The surprise is the experience. However, you can select a theme category (e.g., Kawaii, Anime, Aesthetic, Festive) and set preferences in your profile such as dietary restrictions for snack-included tiers.

Our packing process is designed to minimize duplicates. If you order multiple boxes of the same tier in a single month, we guarantee at least 70% unique items across your boxes.

We guarantee that the total MRP of items in your box will always exceed the price you paid. For example, in our Small Scoops (₹799), the total market value of items will always be ₹1,500 or more.

Due to the custom-curated and surprise nature of pretty scoops, we do not accept returns, exchanges, or cancellations once packed. All sales are final. However, if any item arrives damaged or defective, we will happily send a free replacement.

We are deeply sorry if this happens! Please photograph the damaged package and its contents immediately and email stackyourscoop@gmail.com with your Order ID within 48 hours of delivery. We will verify and arrange a free replacement for the damaged item(s) immediately.

Every Stack Your Scoops account gets a unique referral code. When a new user signs up using your code and places their first order, you both get ₹50 in store credits. There's no cap — you can refer unlimited friends and keep earning!

Store credits appear automatically in your cart during checkout. You can use them to partially or fully pay for your next order. Credits are valid for 12 months from the date of issuance.

You can update your address within 1 hour of placing the order. After that, the order goes into packing and we cannot make changes. To request an address change, contact us immediately at stackyourscoop@gmail.com with your Order ID.